At Urban Spa Escape we take cleaning and sanitation very seriously, even before COVID our cleaning protocols have been in place since we opened our doors.
Although COVID hasn't changed the steps we take between clients due to our high standards pre-COVID. We have implemented extra precautions to keep everyone safe.
During this time we must follow the mandatory guidelines of the Public Health Unit for our area to keep everyone safe.
Therefore all guests visiting Urban Spa MUST receive an emailed copy of our spa COVID protocol before arriving.
When arriving for your appointment we request that our clients follow the protocols below:
- Only clients with an appointment enter Urban Spa Escape
- Do not arrive more than 2 minutes early
- Do not bring personal items like drinks and extra bags in
- Wear a Mask
- we have handmade masks for sale if you require to purchase one for your visit
- Wash your hands upon entering, read COVID questions and sign in
- Keep phones away for the entire visit after washing your hands
- We are STILL a cash only spa which we clean upon receiving. If you choose to use debit or credit, we charge an administration fee